Make every conversation move the deal forward.
DealTone analyzes VoIP call recordings with speech-to-text, tone & sentiment, and keyword detection to deliver scorecards, coaching automation, and compliance alerts — at scale.
Scorecards
Standardized scoring across calls: quality, objections, and next steps.
Coaching
Actionable recommendations + highlighted moments for faster improvement.
Compliance
Flag risky phrases and missing disclosures automatically.
Coaching note: Pause after pricing, confirm understanding, then ask a next-step question.
Compliance alert: Missing disclosure detected at 06:41.
Secure by design • Role-based access • Exportable audit trail
From recordings to decisions — automatically.
DealTone connects the full call coaching workflow: ingest recordings, generate speaker-labeled transcripts, analyze signals, and route insights to managers and QA.
Ingest
Upload call recordings (WAV/MP3) or connect your VoIP provider when ready.
Analyze
Speech-to-text + sentiment/tone + objection, upsell, and compliance phrase detection.
Act
Scorecards, coaching prompts, and risk flags routed to the right owner.
Built for: sales teams, call centers, customer support, QA, and compliance. Start with one team, then scale organization-wide.
Integrations
Connect your VoIP and CRM stack (or start with uploads + CSV).
KPIs your team can improve weekly.
Standardize how you measure conversations: talk ratio, interruptions, sentiment shifts, script adherence, objections, and deal signals.
Agent scorecards
Per call, per agent, and team rollups — consistent scoring criteria.
Trend insights
Spot improvement and regression by team, queue, or campaign.
Searchable moments
Jump to timestamps for key phrases, objections, and risk language.
What DealTone scores
A manager-friendly model that works across sales and support (tunable later):
- Talk/Listen balance + interrupt rate
- Empathy markers + confidence tone
- Objection detected → response quality
- Next-step clarity (date/time confirmation)
- Script/disclosure adherence
Tip: start with 8–12 metrics. Too many metrics makes coaching harder.
Less manual QA. More targeted coaching.
DealTone highlights “moments that matter” and turns insights into coaching prompts. Managers spend time coaching — not searching through calls.
Coaching prompts
Suggestions tied to real moments (pricing, objections, escalations, closings).
Moment clips
Short highlights for best practices and fix-it moments.
Playbooks
Templates for objection handling, de-escalation, and upsell signals.
Manager workflow: queue flagged calls → review highlights → assign coaching → track improvement.
Built for sensitive conversations.
Keep controls simple: role-based access, retention settings, audit trails, and compliance keyword rules tailored to your team.
Access control
Roles for agents, managers, QA, and admins.
Retention
Set how long calls and transcripts are stored.
Audit trail
Track reviews, flags, exports, and coaching actions.
Compliance rule examples
- Required disclosure missing → flag + timestamp
- Forbidden claim detected → high severity alert
- Payment / PII mention → route for review
- Escalation keywords → supervisor notification
Add your real certifications later (SOC 2, GDPR, etc.). This is a clean placeholder.
Simple pricing. Scale when you’re ready.
Choose a plan based on team size and call volume.
Starter
For small teams piloting AI scorecards.
- 1 workspace
- Transcript + scorecards
- Basic keyword rules
- Email support
Team
For sales & support teams.
- Everything in Starter
- Coaching prompts + clips
- Team dashboards
- Priority support
Enterprise
For call centers & regulated orgs.
- SSO / advanced roles
- Retention + audit controls
- Compliance packs
- Dedicated success
See DealTone in action.
Tell us about your team and goals. We’ll walk you through scorecards, coaching workflows, and compliance monitoring.
- Live product walkthrough
- Sample scorecard & coaching output
- Recommended setup for your org